JKL allows for return of items within 30 days of purchase.

 

Ordered wrong item or perhaps the item isn’t suitable for your need?

 

A return merchandize authorization number (RMA#) must be obtained from JKL.

Please contact JKL by calling 1-818-896-0019 or by clicking on Contact Us.

Please provide :

  • •Order Number
  • •Part number
  • •Quantity
  • •Reason for return
  • •Your company name (or the name in which the parts were ordered).

Please specify if you wish to exchange or receive a refund.

Please do not return the parts to JKL until a RMA number has been issued.

JKL does not cover the shipping cost.

Within 7 days of receipt of the parts, a refund, credit or exchange will be applied only for items that are unused and in the original packaging.    

 

Manufacturing Defect or Shipment of incorrect item by JKL?

 

A return merchandize authorization number (RMA#) must be obtained from JKL.

Please contact JKL by calling 1-818-896-0019 or by clicking on Contact Us.

Please provide:

  • •Order Number
  • •Part number
  • •Quantity
  • •Reason for return (or issue being experienced)
  • •Your company name (or the name in which the parts were ordered).

Please specify if you wish to exchange the parts or receive a refund.

Please do not return the parts to JKL until a RMA number has been issued.

JKL will provide an RMA # and shipping instructions.  JKL will cover the shipping cost for

items that have been shipped in error or are suspect.

 

Within 7 days of receipt of the parts, JKL will reply with findings and a refund, repair or exchange will be applied to items that are confirmed to be defective or shipped in error.